FAQ


 

Are third-party integrations included? (Eg. Calendly, Acuity, MailChimp, ConvertKit, social media accounts.) 

YES. But, you’ll set up your account with your third party integrations, and then the part that involves linking your 3rd party app to your website that’s included.

You’ll however be the one to do anything within the 3rd party app, such as say setting up your appointment times in Acuity, or creating a Mailchimp list or designing your newsletter. 


 

Is Google Analytics setup included? Yep!

Are analytics/statistics included? Yep, these automatically come with your Squarespace plan.

Is a mood board & color palette included? Yep!

Is a popup included? Yep!

Is a coming soon page before we design the full site included? Yep!
Is SEO included? Yep! I do all the stuff that relates to setting your site up for best practices, including optimizing and naming images, changing link defaults to current best practices, ensure your tag line, location, keywords are in all the important spots, changing a few site-speed settings, and writing your Google description. 

However, the stuff that’s really going to make your website kill it in search has less to do with website settings, and more to do with long-form, hellah-valuable content, and backlinks from highly relevant websites. That part is a long-term game which is on you gal!

Is an RSS feed included? Yep!
 
Is the site designed for mobile and tablet, as well as desktop? Yep!

Is a Squarespace lesson included? Yep! We hold a 1.5 hr Squarespace live screenshared lesson on the final day of the design period.

Is importing old blog content included? Yep! Squarespace has an auto-importer which I’ll run to get your old content off your old blog and onto Squarespace.

Are website revisions/edits included? Yep! There’s no cap on the number of edits you may request, our only deadline is the final Friday of our 2 week design period. 

Is linking up my domain name included? Yep!

Is moving my domain from my old site to my new one included? Yep!

Are website revisions/edits included? Yep! There’s no cap on the number of edits you may request, our only deadline is the final Friday of our 2 week design period. 

Is linking up my domain name included? Yep!

Is moving my domain from my old site to my new one included? Yep!

Is the actual launch of my site included? Yep! We launch your site together on our 1.5 hr Squarespace lesson call.

Is the setup of an email with my domain name included? Yep!

Are design elements such as icons and custom buttons included? Yep!

Is a logo included? Is other graphic design items included? When you book the website & branding package - yep! 

With the web design & branding package you have your pick of the following graphic design items to be created, logo, secondary logo, business cards, social media banners, pricing menus, opt-in gifts, lookbooks, or media kits. (There is a total of 3 branding items that are included in the website & branding package.) 

Is bestie status with you included? Heck yes!

What’s not included?

What’s not included?

1. Site content. Copy & images must come from you gal!
2. Custom illustrations, fonts, paintings, or calligraphy, etc. There’s many creatives who specialize in these areas, and they’re the ones you’ll want to put on the job to create you these fab pieces to compliment your site design.

 

HOW DOES THE DESIGN PROCESS WORK?

We are always tweaking and refining our processes to make sure we are meeting the needs of our clients. I have the entire process laid out for you here! Take a look!


 

WHAT IS THE TURNAROUND TIME ON A PROJECT?

It obviously depends on the type of project as well as other factors such as revisions, email response time, etc. A design project can take anywhere from 2-12 weeks.







 

WHAT PRINT SERVICES DO YOU RECOMMEND?

We love MPIX Pro, Moo and Primo Print! Their quality and turnaround time is second to none. We print our personal business cards through Primo Print and people rave when they get one in their hands. We offer to have things printed for you at an additional fee through any company. However, if you prefer to go with your own printer when we work together we don't mind that at all.


 

HOW SOON CAN WE START?

We typically are booked weeks or months in advance at the time we talk. It is important to keep this in mind when wanting to work with us. That said, reserving your dates right away is important as we are always booking further out.


 

Are we a good fit to work together?

LETS SEE - IF YES!

You're excited to start something new and can't wait to see what creative ideas we can come up with together for your big idea.

You're willing to give me some design freedom.

You like, no LOVE, my past work.

You understand that this is a process. We must work together and the biggest factors that keep your project moving is communication, response time and the number of revisions to your project.

 

DO YOU WORK WITH WORDPRESS?

NO! SQUARESPACE is our preferred platform. We do convert WORDPRESS site to SQUARESPACE.


 

I'M ON A LIMITED BUDGET! ANY WAY I COULD MAKE A DEAL OR TRADE SERVICES?

Everyone would love to get a fat deal! However, we gotta pay the bills! Imagine if your employer asked you to work on a discounted salary for a project? Yikes! We don't want that for you, so we hope you wouldn't want that for us. We are firm believers that with design "you get what you pay for". Working with us to help bring your big ideas to life is an investment. We do, however, offer easy payment plans. Please feel free to contact us if this is something that you are interested in!


 

WILL I BE ABLE TO UPDATE MY WEBSITE AFTER YOU ARE DONE?

Absolutely! If you ever need any help, please don't be afraid to reach out and let me know. We can teach you how to maintain and update your site If needed for a additional fee. We also offer website maintenance if you choose for us to take care of your site.


 

DO YOU OFFER REFUNDS?

We have addressed this on our terms page. Due to the nature of design work no refunds will be issued no matter the point in the design process. If you choose to terminate your design, you will forfeit any amount paid to Creative Webdesign Studio. However, we do make every effort to ensure that you are absolutely 100% in love with your design!


 



UNFORTUNATELY, NO!

You've worked with 2 or more designers and are still unhappy.

You have an idea in your head and you're not willing to budge or accept new ideas.

You are wanting us to duplicate or reproduce another design you have seen.

You want a discount or free work.

Correspondence is not your strong suit.